Return & Exchange

At Yan Tai Yit Pte Ltd, we take care to ensure that every order is packed correctly and delivered in good condition. If you experience an issue with your order, please contact us so that we can assist you.

Change of Mind

Due to food safety, hygiene and quality-control requirements, we are unable to accept returns or exchanges for food, beverages, Chinese herbs, dried seafood, herbal products or other consumable items if you have changed your mind or ordered the wrong product.

Please check the product description, quantity and delivery details carefully before completing your purchase.

Damaged, Defective or Incorrect Products

Please contact us within 48 hours of receiving your order if:

  • An incorrect product was delivered.
  • A product is missing from your order.
  • A product arrived damaged or defective.
  • The packaging was opened or seriously damaged during delivery.
  • The product was expired at the time of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos of the affected product
  • Photographs of the parcel and shipping label
  • The product's expiry date or batch number, where applicable

Please keep the affected product and all original packaging until we have completed our review. Do not discard or consume the product.

Products That Cannot Be Returned

Returns, exchanges and refunds will generally not be accepted for:

  • Change-of-mind purchases
  • Products ordered incorrectly by the customer
  • Opened, used or partially consumed products
  • Products that have not been stored according to the stated instructions
  • Products damaged after delivery
  • Products with minor variations in colour, shape, size or appearance that occur naturally
  • Products purchased from another retailer or platform
  • Clearance or promotional products marked as non-returnable

Natural products such as herbs, dried food and dried seafood may vary slightly in colour, shape and size. These natural variations are not normally considered defects.

Assessment and Resolution

Once we receive the required information, we will review the case and may offer one of the following, where appropriate:

  • Replacement of the affected product
  • Refund for the affected product
  • Partial refund
  • Store credit
  • Another suitable resolution agreed with the customer

We may request that the affected product be returned to us before providing a replacement or refund. Any approved return must be arranged according to the instructions provided by our team.

Refunds

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 5–10 working days for the refund to appear, depending on your bank, card provider or payment platform.

Original delivery charges are generally non-refundable unless the return or refund is due to an error by Yan Tai Yit Pte Ltd or a confirmed problem with the delivered product.

Order Cancellations

If you need to cancel or amend an order, please contact us as soon as possible.

We will try to assist, but cancellation or amendment cannot be guaranteed after the order has been packed, processed or handed to the courier. Orders that have already been dispatched cannot be cancelled.

Unsuccessful Delivery

Refunds will not be provided for unsuccessful deliveries caused by:

  • An incorrect or incomplete delivery address
  • An incorrect contact number
  • The recipient being unavailable
  • The courier being unable to access the delivery location
  • Failure to collect an order within the agreed collection period

Additional delivery charges may apply if redelivery is required.

Purchases from Other Platforms or Retailers

Products purchased through Shopee, Lazada, TikTok Shop or another online marketplace are subject to the return and refund procedures of the respective platform.

Products purchased from supermarkets, medical halls or other retailers should be returned to the original place of purchase together with the receipt.

Wholesale Orders

Returns, exchanges and refunds for wholesale or bulk orders are subject to the terms agreed upon in the relevant quotation, invoice or sales agreement.

Wholesale customers should inspect their orders upon delivery and report any missing, incorrect or damaged goods promptly.

Contact Us

To request assistance, please contact Yan Tai Yit Pte Ltd through our Contact Us page or WhatsApp us with your order number and supporting photographs.

Customer Service Hours

  • Monday–Friday: 9:00 AM–5:30 PM
  • Saturday: 9:00 AM–3:00 PM
  • Sunday & Public Holidays: Closed

This policy does not exclude or restrict any rights available to customers under applicable Singapore law.